Terms and Conditions

Welcome to Joytailz! These Terms and Conditions govern your use of our website (www.joytailz.com) and the purchase of our products. By accessing our website or placing an order, you agree to these terms. Please read them carefully.

1. General Terms

  • By using this website, you confirm that you are at least 18 years old or have permission from a legal guardian.
  • We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon posting on our website.
  • It is your responsibility to review these terms regularly to stay informed of any updates.

2. Orders & Payments

  • All orders are subject to product availability. If an item is out of stock, we will notify you as soon as possible and provide alternative options or a refund.
  • Prices for products are listed in local currency and may change without prior notice.
  • We accept payments through secure payment gateways, including credit/debit cards, PayPal, and other approved methods displayed at checkout.
  • Full payment must be received before an order is processed and shipped.

3. Shipping & Delivery

  • We ship internationally to multiple countries. Shipping availability and fees will be displayed at checkout.
  • Delivery times vary depending on the destination and the chosen shipping method. Estimated delivery times will be provided at checkout.
  • Customers are responsible for any import duties, taxes, or customs fees that may apply to their orders. These charges are determined by local authorities and are not controlled by Joytailz.
  • We are not responsible for shipping delays caused by customs processing, courier service issues, or unforeseen circumstances.
  • If a package is lost or delayed beyond the estimated timeframe, please contact us at support@joytailz.com for assistance.

4. Returns & Refunds

  • If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.
  • To qualify for a return, the product must be unused, in its original packaging, and in the same condition as received.
  • Customers are responsible for return shipping costs unless the item received was defective or incorrect.
  • Once we receive and inspect the returned item, we will process a refund within 5-7 business days to the original payment method.
  • Certain items, such as personalized products or hygiene-related pet accessories, may not be eligible for returns.

5. Warranty & Liability

  • Our products come with a 30-day warranty covering manufacturing defects. This does not include damage caused by misuse, accidents, or improper handling.
  • If a product has a defect, please contact us at support@joytailz.com with photos and order details for further assistance.
  • Joytailz is not responsible for any indirect, incidental, or consequential damages resulting from product use.
  • We make every effort to ensure product descriptions and images are accurate, but we do not guarantee they are free from errors or omissions.

6. Privacy Policy

  • We respect your privacy and are committed to protecting your personal information.
  • Any personal data collected during orders or interactions with our website is handled in accordance with our Privacy Policy.
  • We do not sell, trade, or share customer information with third parties without consent, except where required by law.

7. Intellectual Property

  • All content on www.joytailz.com, including logos, images, product descriptions, and website design, is the property of Joytailz and protected under copyright laws.
  • You may not copy, distribute, or use any content from our website without prior written permission.

8. Dispute Resolution

  • Any disputes arising from these Terms and Conditions will be resolved through negotiation between both parties. If an agreement cannot be reached, disputes will be handled in accordance with the laws of the relevant jurisdiction.
  • Customers agree to contact us first to seek a resolution before pursuing legal action.

9. Contact Information

For any questions, concerns, or assistance, please reach out to us:

📧 Email: support@joytailz.com
🌐 Website: www.joytailz.com

By using our website and purchasing from Joytailz, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.