Returns and Refund
At Joytailz, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.
1. Eligibility for Returns
You may request a return if:
- The item is defective, damaged, or incorrect.
- The item is unused, in its original packaging, and in the same condition as received.
- The return request is made within 14 days of receiving the product.
2. Non-Returnable Items
The following items cannot be returned:
- Items that have been used or damaged due to improper handling.
- Personalized or customized products.
- Pet hygiene-related products (for safety and health reasons).
3. Return Process
- Contact Us: Email us at support@joytailz.com with your order number, a description of the issue, and clear photos of the product.
- Approval & Instructions: If your return is approved, we will provide the return shipping address and instructions.
- Shipping the Item: Customers are responsible for return shipping costs unless the item was defective or incorrect.
- Inspection & Refund: Once we receive and inspect the item, we will process the refund within 5-7 business days to your original payment method.
4. Refund Policy
- Full Refund: Issued if the item is defective, incorrect, or damaged.
- Partial Refund: May apply if the item is returned but not in its original condition.
- No Refund: If the return request does not meet our policy conditions.
5. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account or contact your payment provider.
- If you still need assistance, reach out to us at support@joytailz.com.
6. Exchanges
We currently do not offer direct exchanges. If you need a different item, please request a return and place a new order.
7. Contact Information
For any return or refund inquiries, please contact:
📧 Email: support@joytailz.com
🌐 Website: www.joytailz.com
By purchasing from Joytailz, you acknowledge and agree to this Returns & Refund Policy.