Shipping Policy
At Joytailz, we offer reliable international shipping to ensure your pet products reach you safely and on time. Please review our shipping options and policies below.
1. Shipping Rates & Delivery Times
🇺🇸 USA
- Standard Shipping: $5 (Estimated delivery: 7-12 business days)
- Fast Shipping: $8 (Estimated delivery: 4-7 business days)
🇨🇦 Canada
- Standard Shipping: $20 (Estimated delivery: 10-15 business days)
🌍 Other International Locations
- Standard Shipping: $40 (Estimated delivery: 10-20 business days)
2. Processing Time
- Orders are processed within 1-3 business days after payment is confirmed.
- Once your order is shipped, you will receive a confirmation email with tracking details.
- Order Processing: Once your order is placed, it goes through a processing phase before being sent to the warehouse for shipment.
3. Shipping Restrictions
- We do not ship to Egypt at this time.
- Shipping times may vary due to customs processing, local postal services, or unforeseen delays.
4. Customs & Import Duties
- International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations.
- Customers are responsible for any additional charges imposed by their local authorities.
5. Lost or Delayed Shipments
- If your package is delayed or lost in transit, please contact us at support@joytailz.com, and we will assist you in resolving the issue.
6. Order Tracking
- Once shipped, tracking information will be provided via email.
- Please allow 24-48 hours for tracking updates to reflect in the system.
7. Contact Information
For any shipping-related questions, feel free to reach out to us:
📧 Email: support@joytailz.com
🌐 Website: www.joytailz.com
By placing an order with Joytailz, you acknowledge and accept this Shipping Policy.